Thank you for your enquiry to STERIS Instrument Management Services. We aim to respond to all enquiries within 1 working day. If your enquiry requires a more in-depth response, we will still respond to notify of that.
We really value our Customers’ privacy so we’d like to explain how we manage privacy. The information below explains how STERIS Instrument Management Services will collect and use your personal information when you visit our website or online stores.
Your personal information refers to any information that is personal to you such as: your email, your name, your gender or purchases you make.
How does STERIS Instrument Management Services collect your personal information?
In addition to personal details such as your name, date of birth, address, email and telephone number,
The information you provide to us will be held on our computer systems and server networks in the UK and may be accessed by third parties (some of whom may be located outside of the EU). These third parties may act on our behalf or for other purposes as approved by you. Examples of what third parties may use third party data processors for may include : fulfilling and order delivery, processing payment details ( including credit cards ) and credit reference agencies or postcode look ups ( to protect our Customers from fraud )
We will treat all your personal information as private and confidential (although we reserve the right to disclose this information in certain circumstances, as set out below).
We confirm that any personal information which you provide to us will be held securely and in accordance with the registration that we have with the Data Commissioner’s Office. We will use and process your personal information in accordance with the Data Protection Act 1998/GDPR 2018 as amended from time to time, as well as any other relevant data protection or privacy legislation. The types of uses may include :
You should be aware that if we are requested by the police (or any other regulatory or government authority investigating suspected illegal activities) to provide your personal information or any other information we obtain about you, we are entitled do so.
We will not keep any of the personal information we hold about you for any purpose or purposes for longer than is necessary for that purpose or for those purposes. Under data protection legislation you have the right to access information held about you. We must provide this information within 72 working hours free of charge, if you choose to remove your information from our systems we must also document this and provide you with evidence we have completed this action.
If at any point you no longer wish us to hold your personal information or you do not wish to receive information from us then there are a number of ways you can unsubscribe. These are as follows:
You can click onto the “unsubscribe” link in any communication that we send to you by email which will automatically unsubscribe you from that type of communication. Each “unsubscribe” link only relates to that specific type of communication (e.g. marketing communications or survey communications). This means that unsubscribing from marketing communications will not automatically unsubscribe you from our survey communications (or vice versa). Please also note that you may continue to receive communications which are already on their way to you for a short period of time while your relevant unsubscribe request is being processed.
Alternatively, you can contact our Customer services team by calling 01332 387100 Monday to Friday: 9am-10pm and Sundays: or emailing us on firstname.lastname@example.org
You can write to our UK Data Information Officer
5960 Heisley Road
United States of America
Google Analytics : A widely used tracking and website performance tool which enables us to understand how people use our site and where we may need to make improvements ( these only record an action and are not defined as personally identifiable ) https://analytics.google.com/
Adwords : From time-to-time we may pay to advertise on Google or other search engines, we will track your data from the advert click through to our website ( again these only record an action and are not defined as personally identifiable ) https://adwords.google.com/home/
We know you love to share great content. Please be aware that social networking sites, like Instagram, Facebook and Twitter, might send cookies. We don’t control the setting of these third-party cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.
We hope that explains how we use your data more clearly. Please be aware you can set your browser to reject cookies or you can delete them yourself if you wish.
Please check back frequently to see any updates or changes to our privacy and cookies policy.